Resolved -
This incident has been resolved.
Jul 16, 10:45 UTC
Monitoring -
We've implemented a workaround. Things are working as expected and we continue to monitor the situation.
Jul 16, 10:30 UTC
Update -
We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.
Jul 16, 08:48 UTC
Update -
We're rolling back the workaround, restoring our services one after another
Jul 16, 08:42 UTC
Identified -
While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes
Jul 16, 08:32 UTC
Update -
The issue seems to be our cloud provider network problem.
We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.
Jul 16, 08:17 UTC
Investigating -
We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
Jul 16, 08:02 UTC