We've determined that due to an unusual spike of traffic, our servers became overloaded at 8:59 UTC. Our monitoring caught the issue and scaling mechanisms kicked in, but due to large volume of traffic it took until 9:18 UTC to fully recover from the situation. Between those times, Knowledgebases and guides could occasionally fail to load, or load slower than normally.
As next steps, we'll be reviewing our server capacity, reviewing our autoscaling mechanisms and thresholds, to be able to serve similar traffic spike's without interruptions.
Posted Oct 29, 2024 - 10:34 UTC
Monitoring
The platform is stable now under traffic, we keep monitoring the situation
Posted Oct 29, 2024 - 09:25 UTC
Investigating
We are investigating an increased load on our systems causing slow load times and occasional failure to load knowledgebases and widgets
Posted Oct 29, 2024 - 09:00 UTC
This incident affected: Stonly Widget, Stonly customers KB's - location N, and Stonly customers KB's - location C.