General database performance degradation

Incident Report for Stonly

Resolved

The incident was fully resolved.
Posted Nov 04, 2025 - 16:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2025 - 13:43 UTC

Update

We are observing recovery symptoms, and will keep updating in the next 15 minutes
Posted Nov 04, 2025 - 13:43 UTC

Investigating

We are under a huge load, and some of our databases have degraded performance. We are applying modifications to the database systems. We will be back with further information in 15 minutes.
Posted Nov 04, 2025 - 13:32 UTC
This incident affected: Stonly Editor, Stonly customers KB's - location N, Stonly customers KB's - location C, Stonly AI Bot, Stonly Contact Forms, Knowledgebase search, and Stonly Guides.