Knowledgebase search issues

Incident Report for Stonly

Resolved

Issue is fully resolved.

Posted Nov 04, 2024 - 17:09 UTC

Update

We've verified the fix is deployed and working as expected. We continue to monitor for outliers.

Posted Nov 04, 2024 - 16:13 UTC

Monitoring

The fix is being released to our production systems. We expect the issue to be fully resolved in 15-20 minutes.

Posted Nov 04, 2024 - 15:46 UTC

Update

We've prepared a fix and are now testing it in pre-production environment.

Posted Nov 04, 2024 - 14:51 UTC

Identified

We were able to reproduce the issue and we're working on a fix.

Posted Nov 04, 2024 - 14:16 UTC

Investigating

We've investigating an elevated number of errors when searching content within Knowledgebase for some of our customers.

Posted Nov 04, 2024 - 14:08 UTC

This incident affected: Knowledgebase search.